Shipping Instructions: The Aeon Gold return address is located on packing slip accompanying the order. Clearly write the RMA number on the return documentation. We strongly recommend shipping merchandise via UPS, FedEx or other delivery service that provides tracking information and insurance. The customer is responsible for any merchandise lost or damaged in transit until the merchandise is received by Aeon Gold. Shipping and handling charges for returned merchandise are the customer’s responsibility. Any merchandise received without a properly displayed RMA number, or that otherwise does not meet the requirements of this policy, are unauthorized returns and will be refused and returned to the sender of origin.